Dear Guest,Thank you so much for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely appreciate you highlighting the convenience of our location near Shanghai Railway Station and the easy access to nearby amenities like KFC, Family Mart, Luckin Coffee and the adjacent noodle shop—these are indeed key advantages we strive to offer our guests for a more hassle-free trip.However, we are truly sorry and deeply regret that your stay was marred by a series of unsatisfactory experiences that fell far short of our service standards. We take full responsibility for the oversight in housekeeping: the failure to clean the mugs thoroughly during your 5-night stay, the inconsistent provision of coffee sachets (only supplying 2 on one day instead of a sufficient amount), the dusty day curtain, and the accumulated dust and debris under the bed and sofa are all issues that should never have occurred. We have immediately conducted a comprehensive inspection of our housekeeping procedures and will arrange for mandatory retraining for our entire housekeeping team, emphasizing strict adherence to cleaning checklists for every corner of the guest rooms, including hard-to-reach areas like under furniture.We also apologize for the inconvenience caused by the limited laundry facilities. We understand that it must have been frustrating to find the 2 washers and 2 dryers always occupied, especially for a family during a long stay. We are currently evaluating possible solutions, such as adjusting the operating hours of the laundry room or adding additional equipment if space permits, to better meet the needs of our guests.Moreover, we feel apologetic about the insufficient supply of towels for your family of 4—providing only 3 bath towels and 3 hand towels was clearly an oversight. We have reminded our front desk and housekeeping teams to proactively confirm the number of guests upon check-in and ensure that toiletries and linens are prepared in adequate quantities according to the actual number of occupants.As for the issue with the door-activated light that turns off automatically when the door is opened or closed, we have reported this problem to our maintenance department for an immediate check and repair. We will make sure to rectify this design flaw or malfunction to avoid any further inconvenience for our guests.Your valuable feedback is crucial to us as it helps us identify our shortcomings and take targeted measures to improve. We sincerely hope you can give us another chance to provide you with a pleasant and comfortable stay that lives up to your expectations. Please do not hesitate to contact our customer service team directly if you decide to visit us again in the future—we will be more than happy to make special arrangements for you.Wish you all the best and a wonderful day ahead!
Dear Guest,We sincerely thank you for taking the time to share such a detailed stay experience after your journey. Your recognition and recommendation are a great affirmation of our service quality, and they have truly inspired every member of our team.We are delighted to learn that you were satisfied with the hotel's location, surrounding facilities and service details. Adjacent to Shanghai Railway Station, our hotel is within a 10-minute walk, with a complete range of surrounding supermarkets and restaurants. Meanwhile, it is conveniently connected to the 1000 Trees Shopping Mall and major tourist attractions. We have been committed to creating a "worry-free travel and convenient accommodation" experience for all guests. Our staff's timely assistance in resolving your online shopping parcel issues is also a reflection of our "guest-first" service philosophy. Going forward, we will continue to optimize our parcel acceptance service to provide more convenience for everyone. In addition, the room cleanliness, comfortable bathtub and complete basic amenities you mentioned are key focuses of our daily operations. Regarding the limited gym facilities, we have taken note of this feedback and will carry out upgrades based on guests' needs in the future.Here, we would like to specially recommend our on-site signature restaurant, Yifang Chunshan. Specializing in seasonal Jiangnan cuisine, the restaurant uses fresh, high-quality ingredients to create exquisite dishes—from delicate morning tea dim sum and authentic local flavors to innovative fusion cuisine, there is something to delight every palate. With window seats offering beautiful views of Suzhou Creek, you can savor delicious food while enjoying the serene river scenery. If you stay with us again or have friends and relatives visiting Shanghai, we invite you to experience Yifang Chunshan—we are confident it will add more wonderful memories to your trip.Thank you again for your valuable review and sincere recommendation! We eagerly look forward to welcoming you back beside Shanghai Railway Station and Suzhou Creek, and providing you with an even better accommodation and dining experience. Wishing you a happy life and all the best!
尊敬的宾客，非常感谢您选择贵酒店并留下如此真诚的五星好评！您的每一句肯定都让我们倍感温暖与动力～特别开心您能感受到员工的热情友好，“用心服务” 是我们始终坚守的初心，能为您的旅途增添一份舒心，是我们最大的荣幸；也由衷欣慰您喜欢房间的绝佳景色，我们一直希望让宾客在休息时也能邂逅美好风景；茶水、浴盐等用品的每日及时补充，是我们对细节服务的基本要求，能被您关注并认可，让我们深感付出的价值。同时也很高兴酒店的地理位置能为您的出行带来便利 —— 毗邻火车站、地铁站，周边环绕餐厅与便利店，就是希望能帮您节省通勤时间，让旅途更高效便捷。您说 “绝对会再次入住”，这是对我们最珍贵的认可！贵酒店会始终保持这份用心，持续打磨服务与细节，期待您下次出行再次光临，我们将继续为您打造舒适惬意的入住体验，祝您生活愉快，万事顺意～
Thank you so much for taking the time to share your wonderful stay experience and this glowing review—we are absolutely thrilled to hear how much you enjoyed your time with us!Your kind words about our team mean the world to every staff member. At our hotel, we always strive to deliver warm, attentive service that makes every guest feel welcome and cared for. Whether it’s offering travel tips, assisting with special requests, or simply going the extra mile to ensure your comfort, seeing that our efforts to support you in every way resonated with you fills us with immense pride and joy.We’re also overjoyed that your room exceeded your expectations! Creating a fabulous, comfortable space where guests can relax and unwind is at the heart of what we do—from the thoughtful amenities to the clean, inviting atmosphere, we put great care into every detail. Knowing that the room left such a positive impression on you makes all our efforts worthwhile.Your full recommendation is the highest compliment we could ask for, and we are incredibly grateful for your trust. We can’t wait to welcome you back on your next trip, and we promise to continue delivering the same exceptional service and memorable experiences that made your stay so special.Wishing you all the best in your future travels—may every journey be as wonderful as yours with us!
Dear Guest,Greetings! Thank you so much for sharing your stay experience and giving high recognition to the hotel's excellent location! We are sincerely delighted that you specifically mentioned "just a stone's throw away from Shanghai Railway Station and subway stations" and "the riverside trail behind the hotel leading to 1000 Trees Mall". This convenience and unique feature are exactly the travel advantages we strive to create for every guest.Being close to the station and subway saves you valuable commuting time for business trips or travels; meanwhile, the unique route from the riverside trail to 1000 Trees Mall allows you to enjoy a leisurely urban stroll during breaks in your itinerary. We have always believed that an excellent location is not only about travel convenience, but also the first step to a wonderful journey.We especially invite you to visit Yifang Chunshan Restaurant on the 3rd floor during your next stay. Here, you can enjoy authentic flavors paired with a cup of warm drink, adding comfort and satisfaction to your busy journey.Your recognition is our motivation to move forward. In the future, we will continue to uphold quality and polish every service detail, looking forward to meeting you again! Wish you a smooth daily life and a pleasant trip!
Thank you so much for taking the time to share your wonderful experience at Dears Hotel! We are absolutely delighted to hear that you enjoyed your stay with us and found our location, service, and facilities to your satisfaction.It’s our great pleasure to know that our proximity to Shanghai Railway Station made your trips to iconic attractions like People's Square, Nanjing Road, and The Bund so convenient—we truly value providing our guests with easy access to the best of the city. We are also thrilled that you appreciated the clean, spacious rooms and our daily housekeeping service, as well as the warmth and friendliness of our staff. And how perfect that the nearby KFC and Family Mart added extra convenience to your stay!We would also love to take this opportunity to recommend Yifang Chunshan Restaurant, our in-house specialty dining spot. Here, we serve exquisitely crafted authentic local dishes and creative fusion cuisine, using only the freshest seasonal ingredients. What’s more, dining by the window offers a delightful view of the Suzhou River, creating a truly memorable culinary experience.We are incredibly grateful for your recommendation and cannot wait to welcome you back to Dears Hotel on your next visit to Shanghai. We will be ready to offer you even more attentive service and ensure your stay is just as enjoyable, if not better!Wishing you all the best and looking forward to your return!
尊敬的宾客，您好！非常感谢您在百忙之中分享如此细腻的入住体验，更感谢您对酒店卫生、隔音、位置与服务的全面认可～ 看到您描述 “窗外看景喝着云南小粒咖啡或热茶” 的出差浪漫时刻，我们由衷感到欣慰 —— 能为奔波的旅人打造一处洁净、安静且惬意的休憩空间，正是我们一直以来的追求。您说 “房间卫生这一块可以放心”，这是对我们客房清洁团队最大的肯定！我们始终以严苛标准把控每一处细节，从床品的一客一换、全屋深度清洁，到角落的除尘消杀，只为让您住得安心；而良好的隔音效果，是我们为追求安静氛围的宾客特意优化的细节，希望能隔绝外界喧嚣，给您独享的松弛时光；便捷好找的地理位置，更是为出差旅行、家人出游的您节省了宝贵时间，让出行更省心。特别想邀您下次入住时，移步三楼餐厅一舫春膳。在这里，您可以伴着雅致的环境，品尝地道风味菜品，搭配一杯香醇饮品，让这份旅途的浪漫与惬意加倍升级。您的推荐是对我们最珍贵的认可，未来我们会继续打磨细节、优化服务，不辜负每一位宾客的信任与选择。再次由衷感谢您的厚爱与支持，我们已满心期待您的再次光临，愿为您带来更舒心的入住体验！祝您旅途顺遂、万事顺意！
尊敬的宾客：您好！衷心感谢您在百忙之中分享如此详尽的入住体验，您对酒店的全方位肯定与未来再次选择的承诺，让我们倍感荣幸与鼓舞！您精准提及的核心区位优势，正是我们为宾客打造便捷出行体验的核心考量 —— 酒店紧邻上海站南广场，5-8 分钟步行可达车站的设计，让您的苏州一日游、高铁来回南京等行程衔接高效省心；地铁站的近距离加持与 15-20 分钟打车可达新世界商场、人民广场的交通便利性，更让商务出行或城市漫游都从容自在。周边瑞幸咖啡及各类餐厅的配套，也为您的日常用餐提供了多元选择，我们由衷欣喜这些细节能为您的旅程增添便利。更令我们欣慰的是，您对房间宽敞空间与充足光线的认可，以及提早入住时感受到的顺畅体验与柜台小姐姐的亲切服务。酒店始终注重客房的空间规划与采光设计，力求为您营造舒展惬意的居停环境；同时，我们持续强化员工的服务意识培训，鼓励团队以真诚、高效的态度回应宾客需求，让每一位宾客都能感受到宾至如归的温暖。若您下次搭乘高铁前来，不妨预留时间体验酒店三楼的一舫春膳餐厅。餐厅秉持 “新鲜本味、匠心烹制” 的理念，精选时令食材打造中西式多元餐品，无论是高铁出行前的便捷早餐、返程后的暖心晚餐，还是休闲小聚，雅致的用餐环境与地道风味都能为您的旅程再添惊喜。您的信任与支持是我们前行的最大动力，我们将持续坚守品质、优化服务，热切期盼在您下次前往苏州、南京的高铁之行中，再次为您呈现舒适便捷的居停体验，与您一同解锁更多美好时光！祝您生活愉快，旅途顺遂！
尊敬的宾客，展信安！万分感谢您在旅途的忙碌之余，特意为迪尔斯酒店留下这样一份细致入微、满含暖意的好评。每一字每一句我们都认真品读，您对酒店交通、客房、服务的认可，就如同和煦的春风，让全体员工的心中都充满了满满的感动与鼓舞。我们一直深知，对于需要赶早班火车的旅客而言，出行的便捷程度直接影响着旅途的体验感。因此，酒店选址紧邻上海站与地铁站，步行仅需 5 分钟即可抵达的规划，正是希望能为您省去路途奔波的疲惫，让您在清晨赶车时多一份从容不迫，少一份匆忙慌乱。而前台同事为您提供的免费房间升级，只是我们想为您的入住增添一份小小惊喜的心意之举，能得到您的认可，我们也倍感荣幸。同时，得知我们整洁宽敞的客房，为您在旅途中营造了一处舒适惬意的休憩港湾，我们更是由衷地欣喜。您提及酒店周边饭馆林立、用餐十分便捷，这确实是我们地理位置的一大优势。除此之外，也想诚挚地向您推荐我们酒店内设的一舫春膳。这里的主厨精选时令新鲜食材，用心烹制每一道佳肴，无论是精致可口的特色点心，还是风味醇厚的招牌菜品，都藏着满满的匠心与诚意。我们真心期待，您下次入住迪尔斯酒店时，能有机会前来品鉴，相信定会为您带来别样的味蕾享受。最后，再次衷心感谢您的喜爱与肯定，迪尔斯酒店的全体员工，都已满怀期待地盼望着您下次来上海时，能再次选择与我们相遇。祝您往后的每一段旅途，都有美景相伴，顺遂无忧！
Dear Guest,We are absolutely delighted to receive your heartfelt 5-star review and truly appreciate you taking the time to share your wonderful stay experience with us! Your kind and detailed feedback has brought immense joy and motivation to our entire team, making all our efforts worthwhile. As you mentioned, our hotel’s prime location adjacent to the new railway station and within easy walking distance of the subway was carefully selected with our guests’ convenience as the top priority. We fully understand that seamless transportation is crucial for a stress-free trip—whether you’re here for business meetings or sightseeing adventures. By choosing this strategic location, we aim to save you valuable time and energy on commutes, allowing you to focus more on enjoying your journey and making the most of your time in the city.What excites us even more is that you enjoyed the stunning view of Tian’an Qianshu across the river from your room. During the hotel’s design and planning phase, we paid meticulous attention to room layouts and view orientations, striving to offer our guests a unique and relaxing experience. We wanted every moment of your stay—even your downtime—to be enriched by the harmonious blend of natural scenery and urban charm, and it warms our hearts to know that this thoughtful detail added extra comfort to your trip.Your praise for the spacious room, comprehensive amenities, and impeccable cleanliness means the world to us. These are the fundamental pillars of a quality stay that we constantly strive to uphold. Our housekeeping team works tirelessly each day, adhering to strict cleaning standards to ensure every corner of the room is spotless and hygienic. Meanwhile, our maintenance team conducts regular inspections and upkeep on all facilities—from electrical appliances to bathroom fixtures—to guarantee they function flawlessly, providing you with a home-like sense of comfort and security away from home. Additionally, we are overjoyed that our team’s warm and attentive service left a positive impression on you. From the moment you stepped into the hotel, our staff was dedicated to offering personalized assistance—whether helping with your luggage, providing local recommendations, or addressing any requests promptly. We believe that sincere, human-centered service is what makes a stay memorable, and your recognition fuels our passion to do even better.Thank you again for choosing our hotel and for your generous support. In the future, we will continue to refine every aspect of our service—from optimizing location-related conveniences to upgrading room amenities and enhancing staff training— to deliver an even more exceptional experience for every guest. We are already looking forward to welcoming you back soon, and we promise to make your next stay just as comfortable, convenient, and memorable as this one. Whether you’re returning for business or leisure, we’ll be here to ensure your trip is smooth, enjoyable, and filled with pleasant surprises!
